Monday, May 18, 2020
Love Your Latte Learn the History of Coffee
Ever wonder when the first espresso was brewed? Or who invented the instant coffee powder that makes your morning so much easier? Explore the history of coffee in the timeline below.Ã Espresso Machines In 1822, the first espresso machine was made in France. In 1933, Dr. Ernest Illy invented the first automatic espresso machine. However, the modern-day espresso machine was created by Italian Achilles Gaggia in 1946. Gaggia invented a high pressure espresso machine by using a spring powered lever system. The first pump driven espresso machine was produced in 1960 by the Faema company. Melitta Bentz Melitta Bentz was a housewife from Dresden, Germany, who invented the first coffee filter. She was looking for a way to brew the perfect cup of coffee with none of the bitterness caused by overbrewing. Melitta Bentz decided to invent a way to make a filtered coffee, pouring boiling water over ground coffee and having the liquid be filtered, removing any grinds. Melitta Bentz experimented with different materials, until she found that her sons blotter paper used for school worked best. She cut a round piece of blotting paper and put it in a metal cup. On June 20th, 1908, the coffee filter and filter paper were patented. On December 15th, 1908, Melitta Bentz and her husband Hugo started the Melitta Bentz Company. The next year they sold 1200 coffee filters at the Leipziger fair in Germany. The Mellitta Bentz Company also patented the filter bag in 1937 and vacuumpacking in 1962. James Mason James Mason invented the coffee percolator on December 26, 1865. Instant Coffee In 1901, just-add-hot water instant coffee was invented by Japanese American chemist Satori Kato of Chicago. In 1906, English chemist George Constant Washington, invented the first mass-produced instant coffee. Washington was living in Guatemala and at the time when he observed dried coffee on his coffee carafe, after experimenting he created Red E Coffee - the brand name for his instant coffee first marketed in 1909. In 1938, Nescafe or freeze-dried coffee was invented. Other Trivia On May 11, 1926, Maxwell House Good to the last drop was trademark registered.
Thursday, May 7, 2020
Andrea Yates Mother Or Monster - 2426 Words
Andrea Yates: Mother or Monster Mothers are nurturing caregivers. Caregivers who have always done and thought of what is best for their children. Nevertheless, what happens when the nurturing mother becomes the monster? What causes them to undergo such a drastic transformation? Let us look at Andrea Yates. In Houston, Texas Andrea Yates was born on July 2, 1964, and raised as a devout Roman Catholic. Montaldo (2016) reports that Andrea Yates graduated from Milby High School in 1982 with high honors. Yates was involved in extracurricular activities like being a captain of her swim team and an officer in the national honor society (p. 1). The mother turned monster then enrolled in the two-year pre-nursing program and graduated in 1986. From there Andrea Yates went to work as a registered nurse at the University of Texas M.D. Anderson Cancer (1986-1994). With a well-educated background and a well earning and respectable career, what was it that pushed Yates to do what she did? Was it her personal life or her marital life? Montaldo (2016) writes, ââ¬Å"Andrea and her future husband, Rusty Yates met each other in their Houston apartment complex. Much of their time revolved around religious studies and prayers. They married on April 17, 1993. Andrea Yates gave birth to five children. The Yates coupleââ¬â¢s first-born Noah was born on (2/26/1994), John (12/12/1995), Paul (9/13/1997), Luke (2/15/1999), and Mary (11/30/2000)â⬠(p. 1). Any natural mother giving birth to theShow MoreRelatedAndrea Yates : Mother Or Monster Essay2418 Words à |à 10 PagesAndrea Yates: Mother or Monster Mothers have always been thought of as nurturing care givers. Caregivers who have always done and thought of what is best for their children. But what happens when the nurturing mother becomes the monster? What causes them to undergo such a drastic change. Letââ¬â¢s take a look at Andrea Yates. In Houston, Texas Andrea Yates was born on July 2, 1964 and raised as a devout Roman Catholic. Montaldo (2016) reports that Andrea Yates graduated from Milby High SchoolRead MoreDangerous Women : Why Mothers, Daughters, And The Murderers1735 Words à |à 7 PagesNuttiraporn Linaman Georgia Wheatley WMST 1080 N1 8 December 2014 Dangerous Women Larry A. Morris, a forensic psychologist with a private practice in Arizona, writes the book named Dangerous Women: Why Mothers, Daughters, and Sisters Become Stalkers, Molesters, and Murderers. This book is about exploring case studies on girls and women who committed violent crimes, including sexual crimes. The book is helping the readers to understand why girls and women commit violent crimes and to give informationRead MoreMedi Gender And Crime1771 Words à |à 8 Pagesone, but two of her husbands that served as a red flag. Eventually in 2007 Sandra Avila was arrested in Mexico and extradited to the US years later. ââ¬â¹On the other side of the spectrum of crime there was Andrea Yates who was responsible for drowning five of her children. It was documented that Yates had been suffering from postpartum depression. She was suicidal and tried to kill herself on numerous occasion and she was admitted to the hospital where they prescribed her antidepressants and antipsychoticRead MoreThe Mind of a Serial Killer Essay2054 Words à |à 9 Pageskillers are extremely rare. Most serial killers know right from wrong and are not considered insane. Even Jeffery Dahmer who dismembered his victims and ate their flesh was deemed sane by Dr. Park Elliot Dietz. (Frank, 2000) (Dr. Dietz also deemed Andrea Yates as sane.) People who murder for money or to escape detection such as gang-bangers or the mafias are not considered serial killers. Iââ¬â¢m going to focus this paper on the majority (2/3) of serial killers who have been clinically in the DiagnosticRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words à |à 656 Pagestitled ââ¬Å"The Exit Revolutionâ⬠and John Torpey, ââ¬Å"Leaving: A Comparative View,â⬠in Citizenship and Those Who Leave: The Politics of Emigration and Expatriation, ed. Nancy L. Green and Francois Weil (Urbana: University of Illinois Press, 2007). 18. Andreas Fahrmeir, Olivier Faron, and Patrick Weil, eds., Migration Control in the North Atlantic World: The Evolution of State Practices in Europe and the United States from the French Revolution to the Inter-War Period (New York: Berghahn Books, 2003);Read MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words à |à 1573 Pagesof Texas at Dallas Chris Roberts, University of Massachusetts Amherst Sherry Robinson, Pennsylvania State University Hazleton Christopher Ann Robinson-Easley, Governors State University Joe Rode, Miami University Bob Roller, LeTourneau University Andrea Roofe, Florida International University Craig Russell, University of Oklahoma at Norman Manjula Salimath, University of North Texas Mary Saunders, Georgia Gwinnett College Andy Schaffer, North Georgia College and State University Elizabeth Scott,
Wednesday, May 6, 2020
Australian Business Law Summary - 6492 Words
Topic 3: Contract Law *What is a contract? a legally enforceable agreement; that is, an agreement enforceable in a court *Types of contracts Number of parties: * Unilateral ââ¬â one party (eg reward case) * Bilateral ââ¬â two parties, both with mutual obligations * Multilateral ââ¬â more than two parties, all with obligat0ions Form: * Simple Contracts: written; oral; part-written amp; part-oral * Need all elements of a contract , including consideration * If all elements present, enforceable unless written contract required and not present * Formal Contracts (normally ââ¬ËDeedsââ¬â¢): satisfy formality requirements (eg written, signed, sealed amp; delivered) * No need for ââ¬Ëconsiderationââ¬â¢ (that is, mutualâ⬠¦show more contentâ⬠¦emists (Southern)Ltd display of items on shelves = invitation to treat, because cashier always there amp; could stop sale Fisher v Bell: window display = invitation to treat BUT sometimes ads can be offers: Carlill v Carbolic Smoke Ball Co * a supply of information: Harvey v Facey * Mere puffery *Other circumstances -Vending machine = offer, accepted by insertion of payment -TENDERS: call for tenders = usually invitation to treat; Tender bid = usually an offer -AUCTIONS: Auctioneerââ¬â¢s call for bids = invitation to treat; Bid at auction = offer *Offer to the world at large: Any statement intended to be an offer to anyone reading it, can be an offer to ââ¬Ëto the world at largeââ¬â¢ Carlill v Carbolic Smoke Ball Co *Other matters regarding offers -Offer is only effective once communicated(until it was received) -Language need not be important, eg the word ââ¬Ëoffersââ¬â¢ will not necessarily be offers -If advertisement limits possible number of persons able to accept ââ¬Ëofferââ¬â¢ then can be an offer -If rain checks are offered if supply runs out, can demonstrate intention to make binding offer to world at large, not merely invitation to treat *Possible responses to an offer: -Reject it terminates it (ends offer permanently) -Make counter-offer terminates original offer (Hyde v Wrench) -Ask for more information or clarification before making a final decision whether to accept (Stevenson, Jaques amp; Co v McLean) =gt;no effect on offer but offer will lapseShow MoreRelatedWho Will Enforce The Acl?1279 Words à |à 6 PagesWho will enforce the ACL? The ACL is a single nation law. Australian federal, state and territory courts and tribunals can enforce the ACL. The regulators of the ACL include: â⬠¢ The Australian Competition and Consumer Commission (ACCC). â⬠¢ Each state and territoryââ¬â¢s consumer agency. They are: o For the Australian Capital Territory - ACT Office of Fair Trading (OFT) o For New South Wales - NSW Fair Trading o For Northern Territory - NT Consumer Affairs o For Queensland - Office of Fair Trading QueenslandRead MoreQantas1498 Words à |à 6 Pagespreviously out of the question, such as selling low cost carrier Jetstar or its highly profitable loyalty programme. Much ofà Qantasà Airwaysà Limitedââ¬â¢s future, however, is in the hands of the Australian Parliament, and whether or not it dismantles the 1992à Qantasà Sales Act to allow majority foreign ownership. KEY FACTS Summary 1 Qantasà Airwaysà Limited : Key Facts Full name of company: | Qantasà Airwaysà Limited | | | Address:à | 10 Bourke Road, Mascot, New South Wales 2020, Australia | Tel:à | +61Read MoreThe Cost Of Computer Crime1661 Words à |à 7 PagesTable of Contents Executive summary 2 What is virus/worm? 3 Legal implication 4 What can companies do? 5 What are governments doing? 6 Classic cases 7 Conclusion 8 References 9 Ã¢â¬Æ' Executive summary Data security issues are a serious challenge to everybody who utilizes PCs. The ascent of the PC as a typical business apparatus and the Internet as a typical method for business correspondence and trade have also made a situation those criminals with specialized information can adventure to go afterRead MoreThe Competition Level Of Burger1488 Words à |à 6 Pagesbeen operating the business for the past 20 years in Melbourne. This company has its popular product lines such as vegie burgers, beef burgers, chicken burgers, bacon and cheese burgers which use the locally produced raw materials and green organic vegetables as the fillings. The company has gained the popularity within Victoria and has attracted many interstates tourists as its fans. The company is positioned as the unique cuisine provider who can represent the true Australian culture and food. ObjectivesRead MoreOperational Plan for Grain Trading Firm Based on Australias East Coast1574 Words à |à 6 PagesAustralias East Coast Introduction The firm in question deals in the trading of wheat and barley into domestic end users including feedlots and flour millers. This operational plan provides the structure of the operation, the long-term business strategy in place, a summary budget for this strategy, a description of planned major projects and available resources to support them. A discussion concerning how the operational plan will be implemented and monitored is followed by a description of the performanceRead MoreCommon Law And The Statute Law Essay1412 Words à |à 6 PagesIntroduction In Australian, a proprietary company need to registered to start its business under corporation Act 2001. This is is a common wealth legislation administered by the ASIC. Normally, a corporation does not have a legal existence before the registration. Registration of a company makes it can be treated as a legal entity . The company can have its own name to hold its property, it can enter into a contract or rescind, also the company can be sued or sue the others. Registration is theRead MoreThe Australia Legal System1406 Words à |à 6 PagesThe Australian Legal System Introduction All countries are a reflection of their histories and this is very much the case with governmental structures and the associated legal system. The Australian legal system is based on a fundamental belief in the rule of law, justice and the independence of the judiciary. All peopleââ¬âAustralians and non-Australians alikeââ¬âare treated equally before the law and safeguards exist to ensure that people are not treated arbitrarily or unfairly by governments orRead MoreReport on Auditing Issues of West Point Group of Industries in Australia1683 Words à |à 7 PagesExecutive Summary 2. Introduction 3. Discussion 4. Audit Issues in the audit of West Point by KPMG i. Failure to Obtain Audit Evidence ii. Failure to give appropriate audit opinions: iii. Inadequate Fund Raising iv. Failure to identify solvency of the Company v. Failure to follow directions of Corporate Authority vi. Expectation Gap 5. ASIC Action against KPMG West Point 6. Conclusion 7. References Executive Summary: West point group of companies was an Australian based companyRead MoreCase Study Cocoa Delight1415 Words à |à 6 PagesDelights Written statement describing organization (Step 1) As a marketing manager for Cocoa Delights, this is the organization develop written statement; ââ¬Å"Cocoa Delightsââ¬â¢ responsibility to continually improve all aspects in which we operate our business no matter in term of our products and services provide, but also environment, social and economic sustainability. Our vision is put into action through programs and a focus on environmental stewardship, activities that benefit society and a commitmentRead MoreMarketing Analysis : Coffee Quality Chocolate1119 Words à |à 5 Pagesgoals and looking to activate the next phase in its development. Objective â⬠¢ To become a market leader in Australian chocolate industry. â⬠¢ To ensure a wider geographic benefit. â⬠¢ Opportunities to save money. â⬠¢ Choosing media for reaching to people. Mission Cocoa delights is committed to becoming the leader in the au market for premium quality chocolate our mission is provide Australian consumer with the highest quality chocolate on the market whilst maintaining the promise to trade fairly with
Chapter01 Defining Marketing for the 21st Century Free Essays
vKT: 601 Chapter01: Defining Marketing for the 21st Century Importance of marketing The scope of marketing Services, Events, Experiences, Persons, Places, Properties, Organizations, In formations, Ideas Markets and prospects 1. Negative demand- Consumers dislike the product and may even pay a price to avoid it. 2. We will write a custom essay sample on Chapter01: Defining Marketing for the 21st Century or any similar topic only for you Order Now Nonexistent demand ââ¬â Consumers may be unaware or uninterested in the product. 3. Latent demand ââ¬â Consumers may share a strong need that cannot be satisfied by an existing product. 4. Declining demand ââ¬â Consumers begin to buy the product less frequently or not at all. 5.Irregular demand ââ¬â Consumer purchases vary on a seasonal, monthly, weekly, daily, or even hourly basis. 6. Full demand ââ¬â Consumers are adequately buying all products put into the marketplace. 7. Overfull demand ââ¬â More consumers would like to buy the product than can be satisfied. 8. Unwholesome demand ââ¬â Consumers may be attracted to products that have undesirable social consequences. Markets Key customer markets ?Consumer Markets ?Business Markets ?Global Markets ?Nonprofit and Governmental Markets ?Marketplaces, Market spaces and Metamarkets (search for product) Needs, Wants and DemandsTarget markets, Positioning and Segmentation Offerings and brands Value and satisfactions Marketing channels Supply chain Competition Marketing environment The New marketing realities Major Societal forces ?Network information technology ?Globalization ?Deregulation ?Privatization ?Heightened Competition ?Industry convergence (Combining, home theater) ?Consumer resistance ?Retail transformation (Direct mail) ?Disintermediation/reintermediation The New Economy: Consumer benefits ?Substantial increase in buying power: More disposable income and inclination to spend ?A greater var iety of goods and services: Brand proliferation, can purchase from Internet also ? A greater amount of information about practically anything: Mass media and other sources availability ? A greater ease in interacting and placing and receiving orders: Places order from home, office or can shop traditionally ? An ability to compare notes on products and services: One can use Internet to compare prices and other attributes of various brands The New Economy: Companiesââ¬â¢ benefits ?Websites provide powerful information and sales channels. Can collect fuller and richer information about markets, customers, prospects and competitors. ?Can speed up communications among employees. ?Can have 2-way communication with customers and prospects ? Can send ads, coupons, samples, information to targeted customers. ?Can customize offerings and services to individual customers. ?Internet can be used as a communication channel for purchasing, training, and recruiting. ?Can improve logistics and operations for cost savings while improving accuracy and service quality.Company orientation towards the marketplace ?The production concept ?The Product concept ?The selling concept ?The marketing concept ?The Holistic Marketing concept ?Relationship marketing ?Performance Marketing ?Financial accountability ?Social responsibility Marketing management tasks ?Developing Marketing strategies and plans ?Capturing Marketing insights ?Connecting with customers ?Building strong brands ?Shaping the market offerings ?Delivering values ?Communicating values ?Creating long term growth How to cite Chapter01: Defining Marketing for the 21st Century, Papers
The IPhone at IVK-Free-Samples for Students-Myassignementhelp.com
Questions: 1.Briefly summarize the issues faced by Jim Barton, the CIO at IVK Corporation. 2.How should Barton respond to the Sales Department's request? 3.From a strategic point of view, present two arguments that support the decision to go for the iPhone, and another two arguments against the iPhone. 4.Apparently, Barton is faced with two options: either to accept Sales request or to reject it. Are these the only options? Can you suggest something else? Explain. 5.Discuss the effect of the Mobile Phones on Workplace Environment. In other words, how would the introduction of the iPhones change aspects in the Workplace Environment? 6.Discuss at least three Managerial Issues concerned with the introduction of the IPhones to the sales team. 7.Who should decide which technologies a Company adopts? Use the case to Illustrate your answer. Answers: 1.The CIO of the IVK financial services James Burton has been facing many problems mainly in the IT management department at the company. His issues mainly involves the rise in Non-Standard Service Request (NSR), addition to this the sales representatives have also been found utilizing devices without the consent of the security department in the organization. Moreover, the sales manager has also put a request where the organization IVK has to invest in iphones in the place of notebooks, which the organization was planning to purchase for their employees (Nolan and Austin 2010). However, the CEO of the organization is also interested in using the iphone as he has a positive image of it. Moreover, the security in charge has also mentioned about certain concerns about the utility of the iphone by the organization. Thus, Barton has to take a decision to replace the use of notebook with iphones for their salespersons. 2.Barton must bring into the focus of everyone about the technical issues of the request that has arrived through the sales department. Along with this, there must be an understanding of the objectives of the business so that the best possible option gets to be chosen for the organization. Moreover, he can also do a SWOT analysis by which the advantages and disadvantages of imparting IT support to the iphones and accordingly, allow the utility of a vital number of various devices in the organization. He can further meet the head of sales department to make him clear about is points (Johnston and Marshall 2016). 3.The arguments that support decision of iphones in the organization from a strategic viewpoint can be that this will definitely increase employee satisfaction by using the device of their choice and it will be portable as they will be able to utilize the same device all over with their necessary information in their pockets. On the other hand, disadvantages can be that it will definitely need many resources, which in turn will increase the cost along with it also has issues of security as using non-tested devises can be an advantage for the hackers and therefore there will be a urgent need for modifications in the security policies (Hayes and Kotwica 2013). 4.Apart from whether to accept or to reject sales request Barton must look at the pros and cons that using iphone will have on the organization. However, based on that he has to take the best decision in favor of the company for which he can organize a meeting with the CEO and head of the sales and can reach to a conclusion where the problem will also resolve keeping my mind employees job efficiency, the devices portability and easy accessibility (Nolan and Austin 2010). 5.In the sales department, it has been found that the scenario without iphones it where there is a somewhat control over the download history of all the users. Previously the notebook PC has had the facility of open space technology, which provided customized applications to the security codes. However, if iphone is allowed then this will not be the case but there will be encryption of the data along with supporting the virtual private note works (VPN) (Misra et al. 2016). Moreover, it will be easy to use and will reduce the cost of using a notebook as it is a portable device with updated usages. 6.The three management issues can be concerning the introduction of iphone to the sales team would be that it would be time consuming, as the employees will need some time to learn how to operate this new device. Then, there will be no restrictions upon the sales team for downloading apps from the Appstore and this can be harmful as some apps might have troublesome codes. Lastly, sales team will have to give their access on other parts of their phone so that they can work appropriately, which further come up with security issues. Sandboxing would also not guide much if users decline the access to the phones data repeatedly (Wei and Leimeister 2014). 7.The decision on adopting technologies in an organization can be taken by the IT department, the administration or the CEO of the company. This decision will be based on cost reduction, improvement or efficiency on productivity, quicker time to market, product improvement and competitive surrounding. However, for IVK the decision is solely upon the CIO of this organization Jim Barton to either accept or reject the proposal that has been raised by their sales department about replacing notebooks with iphones (Nolan and Austin 2010). References Hayes, B. and Kotwica, K., 2013.Bring your own device (BYOD) to work: Trend report. Newnes. Johnston, M.W. and Marshall, G.W., 2016.Sales force management: Leadership, innovation, technology. Routledge. Misra, S., Cheng, L., Genevie, J. and Yuan, M., 2016. The iPhone effect: the quality of in-person social interactions in the presence of mobile devices.Environment and Behavior,48(2), pp.275-298. Nolan, R.L. and Austin, R.D., 2010. The iPhone at IVK. Wei, F. and Leimeister, J.M., 2014. Why cant I use my iPhone at work?: managing consumerization of IT at a multi-national organization.Journal of Information Technology Teaching Cases,4(1), pp.11-19.
Monday, April 27, 2020
On-the-Job Training Essay Essay Example
On-the-Job Training Essay Essay ASSESMENT OF THE PRACTICUM PROGRAM Its proven and well tested! Experience is definitely the best teacher. There are countless things that Iââ¬â¢ve learned during my On-the-Job Training at Best Western Premier F1 (Fort 1) Hotel in Bonifacio Global City, Taguig, Metro Manila. Being in a new and never-been-to environment was a big challenge to me. I exerted great effort to cope up with the means and manner of living of the new environment that Iââ¬â¢d indulged into. I did my best to blend in and went in with the flow of what the real world is offering, the sheer pressure and always on the move, busy and fast-pacing world of the metro cities. With tall and grand infrastructure, busy multi-lane roads, huge crowd of people whom I passed-by now and then, and the hustle and bustle caused by the usual cacophony of the metro cities created not only by great number of vehicles but also by the muttering shouting people; the digging and pounding of the upgrading and growing enormous new structures made of cement and steel. We will write a custom essay sample on On-the-Job Training Essay specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on On-the-Job Training Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on On-the-Job Training Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer At first, I was so scared and nervous but was very excited at the same time. While configuring and scrutinizing the entire vicinity of the area where I did my OJT, at some point I lost my sense of direction. It was nerve-wracking yet it was a funny experience though. Good thing, later on I managed to find my way through every destination that I supposed to go to. I was able to meet many distinct individuals and gained many relevant insights about the hotel industry, getting a profound job and a glimpse of how it really looks like. That very moment, it came to my senses that I must never waste the opportunity that I had, I must give my best and with all extend learn everything what I can learn about hospitality industry that will broaden and expand my knowledge and skills in my field of expertise and never confide myself with the hindrances in achieving my ultimate goals in life. For the very first time, I had experienced a real job interview with a real Human Resource executive in a real HR office. Everything seemed so formal with air of professionalism in the atmosphere of the office. Every personnel were so prim and proper wearing their corporate suits and were very polite and amiable. Upon arriving a bit early of the scheduled interview, I waited for my name to be called by the executive secretary. When the interview had started, I tried my best to hide my nervousness. To my astonishment, the HR executive turned out to be very kind and easy to talk with. He wasnââ¬â¢t stern and strict as what I had expected; in fact he helped me boost up my confidence that made me feel comfortable talking with him all throughout the interview. Everything went well, I was told to wait for an email and a text message for the confirmation and schedule of the orientation before I could start my training in the hotel. I was informed that their hotel requires their On-the-Job Trainees to render not less than 500 hours and preferably at least 720 hours of training as imposed by the management of the hotel and being very benevolent to the welfare of their OJT trainees, they allow students to have their practices on the desired departments they required to be assigned to. During our orientation, we were taught about the essential features and information of the hotel and its services and standards. They taught us how to handle costumer and do services in accordance to the premiere standard of the hotel. I had my orientation together with some students from De la Salle of St. Benil, Pamantasan ng Pasig, and other famous schools in Manila, Pampanga and Batangas. I learned that even if I came from a college in the province, it doesnââ¬â¢t mean I cannot cope up with them, that they are much more equipped and skilled than me. I had proved to them that students from Saint Vincentââ¬â¢s College possesses an edge in customer service and are much more hardworking and we can compete with them in the field of hospitality industry as being taught and embedded to us by our skilled and competent instructors. I am blessed because all the personnel of the hotel were so kind and generous to me during my training at Best Western F1 Hotel. They had taught me well and were very much willing to share all their insights about their job and about the natures of services in hospitality industry. As per assigned by the Human Resource Department, my first assigned pose was as an assistant of the Accounts Payable Manager in the Accounting office of the hotel, where my task involves with screening and handling incoming calls, attend to guest that goes in the office, receiving and logging down received documents, checking and reviewing incoming receipts and invoices and summarizing them down in the excel table. Also attend to basic accounting procedure and processes like checking salary distributions of casual and on-call employees, second review checking for billing statements and payables of the hotel and dissemination of checked and reviewed payable and reimbursement accounts of executive personnel. Making summary of cash disbursement of the hotel, checking purchase order invoices and filling them for preparation of payable checks to clients. Later on I realized that the office that I was assigned to is the Chairmanââ¬â¢s office, the owner of the hotel. In the office I learned to be very careful in my every action especially in handling payable accounts transaction for it involves huge sum of money. The executive employees were so kind and friendly despite of their high positions in the company. They crank jokes to break the silence in the office and they are generous enough to share some snacks or food that they have even to me though I was just an OJT. I admired the executive bosses because though they have high positions they are humble and down-to-earth, like the hotelââ¬â¢s General Manager, Cost Control Manager, Credit Manager and especially the Resident Manager of the hotel who he, Himself wipes cutleries, fold table napkins and do table set-ups during busy hours in the function rooms. The next department that I was assigned to was in Housekeeping. Here, I learned a lot of things about room services and standards after my first task as a public area attendant. I have encountered many distinctive types of guest and I was taught how to handle them well. Most of our guest staying in the hotel are foreigners, thatââ¬â¢s why I was told to pay attention carefully to each and every request of the guest especially to Koreanââ¬â¢s and other Asian guests because most of them donââ¬â¢t know how to converse well in English. I was partnered to the hotelââ¬â¢s Room Attendant who treated and taught me well everything that I wanted to know about being an excellent housekeeper and effective customer service. He showed me some good techniques in bed making and doing duvet in an easy and fast manner. He taught me ample of towel folds and proper way of arranging amenities in a Premiere standard. He guided me in every rooms cleaning procedure and added some techniques how to effectively finish it quickly and splendidly. He also taught me all the amenities and facilities of each room types. He allows me to have my on hand experience throughout all procedure and guides me if Iââ¬â¢m having a hard time. Every time we are done with our room clean-up and make-up room requests, we proceed to the pantry to arrange the stocks and amenities in the trolley and the storage while waiting for new guest request and room services. I also assigned to the linen and laundry section of the housekeeping department where I learned a lot about different laundry services and how to operate facilities and machineries. I was able to do laundry pick-up and delivery procedures, logging and incorporating each services we had rendered and trusted enough to post it in using the Opera system in the computer. The staff treated me like Iââ¬â¢m one of them and they even trusted me with big tasks like when they assigned me to take over the duty of the linen attendant who got sick and was absent that day. Since no one can replace her for a while, they assigned me the duty to handle all linen and laundry responsibilities because they were confident that I am skilled enough to handle the task. I was also given a chance to be the housekeeping coordinator who attends to all calls for housekeeping intended for guest requests and room status reports and updates. I experienced turndown services and did rooms cleaning and services on my own without the aid of a Room Attendant during full house accommodation of the hotel and also assigned to mini-bar housekeeping attendant to check and replenish all amenities needed in the mini-bar and pantry areas. Finally, I was assigned to the Food and Beverage department. This time all my skills and patience has been well tested. I experienced a lot of functions and events during banquet services. It was absolutely a tough task because it seems like we never run out of guests to attend with plus we need to serve them food precisely to the scheduled time and extra services upon requested. Mostly of the guests that we had were from huge and renounced companies like Proctor and Gamble, Mead Johnsons, Holcim, Unilever, and many more whom usually they brought with them guests celebrities like, Coco Martin, Tony Gonzaga, Bea Alonzo, John Estrada, Kathryn Bernardo, Lovie Poe etc during their held events at F1 hotel. Thatââ¬â¢s why we were instructed well by the supervisors to be extra careful in handling and attending guests especially the VIPââ¬â¢s. I learned to do multi-tasking and was thought how to do different food station and table set-ups which varies depending upon the kind and theme of the event. Iââ¬â¢ve learned that you need to handle each and every costumer well with extra care. As we all know, costumer is the lifeblood to every business. It is a must to treat them well and provide their needs, wants and give them a satisfying service because the success of every business relies on them. Iââ¬â¢ve learned to adjust to every person or costumer that comes in the workplace, not every individual is alike so you must know how to handle each situation and adjust to their differences. Also, you need to be versatile, well rounded and able to work efficiently under pressure. In case of any problem, you need to act on it promptly. Being shy or sluggish has no room in this industry. You need to have focus, have a presence of mind and give your best on everything you do. Knowing your job and enjoying what youââ¬â¢re doing also helps a lot for an effective performance in providing quality performance in costumer service, you need to smile, have a positive attitude, be patient and create rapport with the every person that youââ¬â¢re dealing with, especially the costumer. I also acquired from my On-the-Job training that for a person to be efficient and successful, you need to work hard, exert great effort, work well even under pressure, be flexible, learn from every mistake and correct them, never complain on task given to you, respect your co-workers, be humble and have your mind set on what youââ¬â¢re doing. I really had a great experience with all the people around me during my practicum, especially the staffs. They taught me a lot and I really learned a lot from them. All of them are friendly and fun to work with. During the practicum they help us learn many thing and allows us to have a first-hand experience with dealing with costumer and if ever we commit mistake they are considerate enough to guide us in correcting them, tells us what to do to refrain from doing it again, teach what we can further do to improve our learning on different aspects in customer service and expound our newly acquired learning. First they let us observe what to do in different task and how they do it then assist us in performing it and finally let us do it in our own. I also experienced meeting different customer that come and go in the workplace; most of them are kind, approachable and easy to deal with and there are also those who are very strict and rude but eventually Iââ¬â¢ve learned to handle and deal with them well, you just need to be patient with them, humble and please them with a great and satisfying service. One event that I canââ¬â¢t really forget during my practicum was when I had successfully accomplished my task well, had pleased a bunch of costumer and they complimented on my service. They uttered that they are pleased with my performance and the management complimented me and said that we were very well taught by our school where I came from because of the quality of good service, hard work and dedication that I showed them. It was really a great privilege to have heard such gratifying words from people that you had worked with. It was as if all my hard work and stress had paid off and I were further motivated to do better, show my best in everything that I do and prove that hotel and restaurant management students of Saint Vincentââ¬â¢s College are skilled, knowledgeable and competent enough to compete with other colleges and universities offering the same field of study in terms of hotel and restaurant industry. Indeed, this practicum experience is really a great help to each every student that wishes to be in the Hospitality Industry for it will really allows student to be more skillful in doing different task in hotel, restaurants and other related establishments in providing customer service. For those who will undergo the practicum program soon, they must be disciplined and must do their best in everything they do. They must be patient, must have perseverance, and must have a presence of mind and willing work without being told. They also need to know well what they are doing, focus, establish rapport with the people around them, be well rounded and ensure quality service to costumer. They must learn to adjust to every situation. And must be eager to learn new things that can help them in the near future because this is just a start and a taste of what the real world can be, where you will face real costumers and problems that you need to please and overcome.
Monday, April 13, 2020
Creating Your Own Essay Sample
Creating Your Own Essay SampleAs a former English teacher, I have always found satire as a form of satire to be extremely useful. The purpose of satire is to elicit an accurate response and give our readers a new perspective on a controversial topic. The goal of satire is to introduce new concepts and to challenge your readers to think critically.To better understand the purpose of satire I suggest that you read a satirical essay sample first. There are many free online resources that allow you to create your own satire essay. Creating your own article is very easy as it is generally a searchable document that allows you to customize every aspect of the piece.You will need to write the text in an individual article and place the links in between paragraphs. This is a very simple process that you can accomplish without much difficulty. It is also recommended that you keep your text short and to the point.Another strategy for creating your own essay is to use an online template for wri ting. Templates are designed to make writing a satirical essay easy and extremely enjoyable. The best part about this method is that the templates are extremely customizable allowing you to tailor the text to fit the template exactly.After you have created your text, you will then need to compose your entire essay and add in your satire. Many online sites will allow you to add your satire within a couple minutes.If you are a writer who is looking to get published, I recommend you spend the time to spend a few hours each week creating an essay sample. Doing so will help your essay to appear more professional and it will give you a chance to really market yourself.For those who would like to produce their own satirical essay sample you can create one online at your leisure. Make sure you keep your article short and to the point, keep the humor to a minimum and don't forget to add a link!
Subscribe to:
Posts (Atom)